Shipping Policy

At StrataCAD, we’re committed to getting your orders to you quickly, safely, and reliably. This Shipping Policy outlines the key details around how we handle delivery, including shipping methods, costs, processing times, and general delivery expectations.

We currently ship all orders within the United Kingdom using trusted delivery services, primarily Royal Mail and Parcel Force. The courier used will depend on the size, weight, and destination of your order. All packages are dispatched from our base in London.

Once you’ve placed an order, please allow 1–2 business days for processing before dispatch. During peak periods, such as holidays or sales events, dispatch times may be slightly longer, but we’ll always aim to get your order out as quickly as possible.

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected. If free or flat-rate shipping is offered, this will be clearly displayed at checkout. You’ll receive a confirmation email once your order is on its way, and where available, tracking details will be provided so you can monitor your delivery.

Standard delivery times within the UK typically range from 2–5 business days after dispatch. While we do our best to ensure timely delivery, please note that once an order has been shipped, we rely on our delivery partners and cannot be held responsible for delays caused by circumstances beyond our control (such as postal strikes or weather disruptions).

If your order has not arrived within the expected timeframe, or if you experience any issues with delivery, please contact us at [insert your contact email] and we’ll be happy to help investigate and resolve the issue.

At this time, we do not offer international shipping. We’re working on expanding our delivery options and hope to offer this service in the future.

If you have any specific shipping requirements or questions about an order, feel free to reach out before placing your order—we’re always happy to help.