Refund & Return Policy

At StrataCAD, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please read the details below regarding our returns and refund process.

We accept returns within 14 days of delivery, provided the item is unused, in its original condition, and in the original packaging. To initiate a return, please contact us at stratacad@outlook.com with your order number and reason for return. Once approved, we’ll provide return instructions, including the return address.

Please note that customers are responsible for return shipping costs, unless the item was damaged, faulty, or sent in error. We recommend using a tracked shipping service when returning items, as we cannot be held responsible for returns lost in transit.

Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, a full refund will be processed to your original method of payment within 5–7 business days. Please note that depending on your bank or payment provider, it may take a few extra days for the refund to appear in your account.

If your item arrives damaged or faulty, please contact us as soon as possible—ideally within 48 hours of delivery—along with a description and photos of the issue. We’ll either offer a replacement or a full refund, depending on the situation.

Unfortunately, we cannot accept returns or issue refunds for custom or made-to-order items, unless they arrive damaged or defective.

If you have any questions or concerns about your order or the return process, please don’t hesitate to get in touch. We’re always happy to help and want to make sure you’re completely satisfied with your experience at StrataCAD.